Communication Style Case Study Essay Example for Free

Communication Style Case Study seeCommunication style is definitely actu in ally important in a puzzle out environment particular(prenominal) in the health share setting. Finding the right way to communicate with other staff members pull up stakes keep an open talk channel with e trulyone. Which in recall make other staff members recover respected and provide a much better operate environment and the outgo quality of care for the tolerant. Now I will go over the scenarios from Checkpoint 8-4 and my own soulal experience at work. Scenario calculate one, is rough Robin, a psychiatric nurse that expressed aggressive communication. That led to Rashed to respond supine, by training to be peaceable-aggressive with robin in the future when he would digest an opport unit of measurementy. Robin way of speaking to rashed in a firmed and raised voice, only made rashed feel hurt, angry and revengeful toward robin. The fact that rashed needed his commerce kept him quite b ut did not stop him from thinking of revenge towards the future with robin. This type of passive communication does not solve and problems are not solved. It might even become less accommodating during work. Rashed even stated that maybe he would not do anything unless he told to do so. Which in return can only mean that the nurse will end of doing more work unless he asked for suspensor that he needs. Scenario number cardinal, Pamela a school nurse was using non cocky communication.When in doubt about anything communication is the best way to clear up anything. By taking matters into her own hands distinguish she created double the work and in return increased her latent hostility by retesting everyone. A nonassertive person when submit to delegate end up doing more work. By not approaching Bridget regarding her concerns, she became a passive person and did not say anything due to the concern of displeasing others. Nonassertive behavior can similarly cause, anger, confusion and irritation to others. Nurses can sometime feel overworked because they are passive and accommodates others and in return have a poor functioning team. Scenario Number three, Rosa was a manager of the ambulatory care functional center that was using assertive communication. Mabel one of the surgical technicians used aggressive communication with Rosa. Rosa was very forward about wanted to work together as a team to solve problems for the best quality care for the patient. Rosa used aggressive communication when she told Mabel that she was the granddaughter of the chairmen of the boardand would get her head served in a platter. Mabel expressive words only showed that she had anger, annoyed, stressed, angry and impatient.Knowing how to express your needs in a positive manner can help relate and resoluteness any problem that arises. Using assertive communication is a good way to be confident, addresses problem without belittling oneself and other staff members. astir(p) the way w e express ourselves can have a positive effect and outcome at work with better harmony. My Scenario, took place around 8 years ago when I started working a unit called 1202, surgical and nonsurgical unit. Six trauma beds and six nontrauma beds. We all worked pretty much in a team. Took report on all patients in pose to know what was going on with every patient in case anyone needed help or anyone of us took a break or lunch break. We also rotated creation charge nurse. And like always had to divide that patients according to severity and try to balance out the possible admits. Being in charge meant that we were in indirect way prudent for the patients and would be the last one to get the admit in case we had to jump in and impart a helping hand. It was finally my turn to be in charge and of course that typical elderly nurse with more years always companied about having to many hard patients and need to trade cancelled one of his patients and when it came to his admit asked if I could take it and he would take the next one.I found myself being nonassertive and took the admit in order to keep peace and not hear him nagging all night. To make the story short the following patient he took but was taken to the operating room, two patients got discharged and only left him with two stable patients. While I was still in charge, terminate up with six patients and no discharges. And still responsible for overseeing everyone elses job. At the end of the day I was tired, mad and overwhelmed. All this gave great experiences to be more assertive in a positive way, excuse my rational for how I divided the assignment and offered as much help as needed in order to work as a team for the best patient care.Effective communication is very important not only for the staff members but also with the patient and family member in order to achieve a positive outcome for the patient and for a positive work environment with stress free workplace. Always keep in mind that no matte r how much effective communication we might have we are bond to run into conflicts, it just the way we decide to delegate and resolve problems for a positive environment. Aggressive communication can onlybring more problems instead of closure them. Assertive communication is always the best way to go because we show confident, respect and ability to work in a stress free workplace.ReferenceHansten, R., Jackson, M. (2009). Clinical delegation skills A handbook for professional practice. Jones and Bartlett Learning, 4(4th), 279-292.